Persona
Your agent's name, tone, dialect, and the greeting it opens with.
The persona is the first thing a customer notices: what the agent calls itself and how it talks. Set it in AI agent → Persona, and click Save settings after any change.
Open AI agentAgent name
The name it introduces itself with, shown in the chat. Pick something simple that fits your agency:
- "Nour from Horizon Travel"
- "Sara"
- "Nile Assistant"
Tip
A human name like "Nour" or "Sara" feels warmer, and adding your agency name ("Nour from Horizon") reassures customers they're talking to the right company.
Tone
| Tone | Good for | Example |
|---|---|---|
| Friendly | Most agencies, domestic trips and families | "تمام جدًا! عندنا عرض حلو لشرم الشيخ الشهر ده، أبعتلك التفاصيل؟" |
| Professional | Umrah and Hajj, corporate and formal travel | "متاح لدينا برنامج شرم الشيخ 5 ليالي شامل الإفطار. تحب أبعت لحضرتك التفاصيل؟" |
| Luxury | Honeymoons, high-end hotels, premium packages | "يسعدنا نرتب لحضرتك إقامة مميزة في جناح مطل على البحر مع استقبال خاص من المطار." |
With Friendly, the agent may use at most one emoji per message (✈️ 🕋 🌴). Professional and Luxury use no emojis at all.
Dialect
| Dialect | Example |
|---|---|
| Egyptian | "أهلًا بحضرتك! تحب تسافر إمتى، وهتكونوا كام فرد؟" |
| Gulf | "هلا والله! متى ودك تسافر، وكم شخص معك؟" |
| Levantine | "أهلين! إيمتى حابب تسافر، وقديش عددكم؟" |
| Modern Standard | "مرحبًا بك! متى تودّ السفر، وكم عدد المسافرين؟" |
| Match the customer | Mirrors the customer: Egyptian for Egyptians, Gulf for Gulf customers, English if they write in English. |
Which dialect should I pick?
If most of your customers come from one country, pick their dialect. If you serve both Egyptian and Gulf customers, or customers who write in English, pick Match the customer. Either way, the agent understands Franco-Arabic and replies in Arabic script.
Greeting message
The first line it opens every new conversation with. On your public chat link, customers see it as soon as they open the chat. If you leave it empty, a default greeting with your agent's name and agency name is used.
Good examples:
- "أهلًا بحضرتك في الأفق للسياحة! أنا نور، أقدر أساعدك تختار رحلتك الجاية. بتفكر تسافر فين؟"
- "حياك الله في النخبة للسفر! تبي عمرة، ولا رحلة سياحية؟"
- "Welcome to Horizon Travel! I'm Nour. Are you planning Umrah or a holiday?"
Keep it short and end with a question
A long greeting that lists every offer loses the customer. Two sentences at most, ending with a question that gets them talking.
What you don't need to write
Tone and dialect don't need extra instructions. The agent also writes WhatsApp-style by default: short messages (2–5 lines), one or two questions at most, and prices with digits and currency, like "28,500 جنيه للفرد في الغرفة الثلاثية".