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FAQ Troubleshooting

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Troubleshooting

Common problems and how to fix them, from an agent that won't reply to missing notifications and Google sign-in.

Before you contact us, look for your problem here: most issues have a known cause and take a minute to fix. If you've tried the fixes and it's still happening, email support@flyby.world with your agency name and what happened.

The AI agent

AI conversations and your plan

Channels

Notifications

Team and invites

Login and account

FAQ

Pricing, the trial, privacy and more.

How the agent works

When it replies and when it hands over.

FAQ

Quick answers on pricing, the free trial, Meta fees, dialects, privacy, cancelling and AI mistakes.

Troubleshooting

The AI agentCopy Anchor Link

The agent isn't replying to anyone

The agent stopped replying in one conversation

I got a “the AI agent couldn't reply” notification

The agent quotes wrong prices or can't find a package I have

The agent hands off too often

“Test as a customer” opens a page that doesn't exist

AI conversations and your planCopy Anchor Link

I'm told this month's AI conversations are used up

I requested a plan or add-on and it isn't active yet

The dashboard keeps sending me back to setup

ChannelsCopy Anchor Link

WhatsApp isn't receiving messages

Messages arrive, but my reply doesn't reach the customer on WhatsApp

Messenger or Instagram are missing or locked

NotificationsCopy Anchor Link

Notifications aren't arriving

A lead moderator doesn't get notified when a chat is handed off

There's no sound with notifications

Team and invitesCopy Anchor Link

My colleague didn't get an invite email

I can't invite anyone new

My colleague opened the link but can't accept the invite

Login and accountCopy Anchor Link

Google sign-in isn't working

The confirmation or password reset email didn't arrive

I don't see some sections my teammates see

FAQ