AI conversations
How AI conversations are counted, when they reset, and what happens when you reach your limit.
Every plan includes a number of AI conversations per month. This page explains exactly what counts, so you can follow your usage and plan for it.
What is an "AI conversation"?
One customer thread the AI replies in, counted once per 24 hours.
- The first time the AI agent replies to a customer, that thread counts as one conversation.
- For the next 24 hours, the AI can keep replying to that customer at no extra count, however many messages they send.
- If the customer comes back after those 24 hours and the AI replies again, it counts as a new conversation.
Example
A customer messages you at 10 am and sends 30 messages until late evening: that's one conversation. She comes back two days later asking about payment and the AI replies: that's a second conversation.
What doesn't count
- Conversations your team replies to while the AI is off.
- AI suggested replies and summaries shown to your team inside a conversation.
Chats you start yourself on your chat link to test the agent count just like real conversations.
Monthly reset
- The meter resets on the 1st of every month at midnight, Cairo time.
- Unused conversations don't roll over to the next month.
| Plan | Conversations per month |
|---|---|
| Free trial | 50 |
| Starter | 150 |
| Growth | 500 |
| Pro | 1,200 |
Where to see your usage
Go to Settings → Plan & billing. The AI conversations meter shows how many you've used out of this month's total (including any +100 packs you added).
Open Plan & billingWarnings
| When you reach | What happens |
|---|---|
| 80% | A yellow bar at the top of the dashboard ("You've used … of … AI conversations this month") and a one-time notification for the month |
| 100% | A red bar and a notification that the AI agent is paused |
Warnings go to owners and managers. Turn on notifications on your phone so they reach you even when Flyby is closed.
When you reach 100%
- The AI agent pauses and stops replying to new conversations.
- Every new conversation goes to your team under Needs you so someone can reply personally. Handoff to your team
- Conversations already counted in the last 24 hours carry on normally until their window ends.
- No messages are lost: every customer message still arrives in your inbox.
Tips to use fewer conversations
- Keep your knowledge base and packages complete, so the AI answers right the first time.
- Take over the conversation yourself once the customer is ready to book, instead of letting the AI keep replying.