Notifications
Get alerts on your phone and computer when a conversation needs you or a lead is qualified, even when Flyby is closed.
Flyby alerts you to what matters: a conversation that needs a teammate, a lead ready to book, or AI conversations running low. Notifications appear in the bell inside the app, and you can also get them as notifications on your device.
Each person gets notifications (the bell and browser notifications) in their own language: the one set in My account. New users get the language they signed up in.
These settings apply to this device only
Each device has its own settings. Turn notifications on for every phone and computer you use. Each team member sets up their own notifications, lead moderators included.
Settings
| Setting | What it does | Default |
|---|---|---|
| Browser notifications | A notification on your device for chats that need you, qualified leads and alerts, even when Flyby is in the background or closed | Off |
| Sound alerts | A short chime when a new notification arrives while Flyby is open | On |
Turn on browser notifications
Go to Settings → Notifications
On the device where you want notifications.
Click "Save"
Your browser asks whether to allow notifications. Choose Allow.
On iPhone, notifications only work after you install the app to your home screen:
- Open Flyby in Safari, tap the Share button, then Add to Home Screen.
- Open Flyby from the new icon.
- Go to Settings → Notifications and turn them on from there.
If you see "This browser doesn't support notifications", you're in the browser, not the installed app. See Install the app.
Notifications blocked by the browser
If you see "Notifications are blocked for Flyby", you (or someone) chose Block earlier:
- Click the lock icon next to the address in your browser.
- Set Notifications to Allow.
- Refresh the page, turn on Browser notifications and click Save again.
What triggers a notification
| Notification | When | Who gets it |
|---|---|---|
| Conversation needs you | The AI handed a conversation to your team (Needs you): the customer asked for a person, or a handoff rule applied | Owner and managers |
| AI agent couldn't reply | Something went wrong and the conversation needs a reply from your team | Owner and managers |
| Qualified lead | The AI finished qualifying a lead, with its score (hot, warm, cold) | Owner, managers and lead moderators |
| 80% of AI conversations used | Once a month | Owner and managers |
| AI conversations used up or Free trial ended | The AI agent has paused | Owner and managers |
Tapping a notification takes you straight to the conversation, the lead or the billing page.