Settings
Working hours
Set your team's working days and hours, so the AI agent can tell customers when someone will follow up.
The AI agent replies 24/7. Working hours don't switch it off; they tell it when your team is around, so it says the right thing to customers.
Who can edit them? Owners and managers.
Open Working hoursSet your hours
Pick your working days
Tap the days your team works (Sun to Sat).
Set the hours
Choose From and To. The same hours apply to every day you picked.
Save
Click Save changes.
Which timezone?
Hours use the Timezone in your Agency profile, shown under the hours as "Times are in … time". If the timezone is wrong, your hours will be off too.
- The closing time must be after the opening time, so a shift can't run past midnight.
- New agencies start with Saturday to Thursday, 10 am to 8 pm.
How working hours are used
| Where | What happens |
|---|---|
| AI agent | Knows whether your team is available right now. Outside your hours, it keeps helping the customer and tells them the team will follow up during working hours |
| Customer questions | If a customer asks "When are you open?", the AI answers with these hours |
| Public page | Your hours appear in the contact section |
If you don't pick any day, you'll see "No working days selected", and the AI agent won't be able to tell customers when your team is available.