Agency profile & logo
Your agency details shown to customers and used by the AI agent in its replies, plus social links and your logo.
Your agency profile appears on your public page and invoices, and the AI agent relies on it whenever someone asks "Who are you?" or "Where are you located?". The more complete it is, the more accurate the AI's answers.
Who can edit it? Owners and managers.
Open Agency profileFields
| Field | What it's used for |
|---|---|
| Agency name | Required. Shown everywhere, and the AI agent introduces itself with it |
| English name | Shown in the English interface and on English invoices |
| Phone and WhatsApp number | Contact numbers shown to customers and on invoices |
| Email and Website | Shown on invoices and used by the AI when customers ask |
| Address, City and Country | Your address appears on invoices and the AI shares it with customers |
| Base currency | Default currency for packages, bookings and reports |
| Timezone | Used for working hours and reports |
| About the agency | The AI agent reads it and uses it when customers ask about you; it also appears in the about section of your public page |
| Social media | Links to your pages; their icons show on your public page |
Click Save changes when you're done.
Write an about text that helps the AI
This is one of the most important fields. Include:
- Your experience and when you were founded.
- Your specialties (Umrah, domestic tours, outbound tours, honeymoons...).
- Your branches and licence.
- What makes you different.
Example
Licensed by the Ministry of Tourism since 2010, specialized in economy and premium Umrah programs and trips to Turkey and Dubai, with branches in Cairo and Alexandria.
The about text introduces your agency. Put prices and policies (payment, cancellation, required documents) in FAQs, and how the AI should reply in AI instructions.
Social media
Click Add a link and paste the link to your page (Instagram, Facebook, TikTok, YouTube, X, Snapchat, LinkedIn, Telegram, Google Maps…). Flyby recognises the platform from the link and shows its icon on your public page. Details in Social links.
Logo
The logo has its own page: Settings → Logo. It appears on your chat page, public page, invoices and the offers you send customers.
Click "Upload logo"
Or Replace logo if you already have one.
Choose the image
PNG, JPG or WEBP, up to 2 MB.
Tip
A square image with a transparent background works best and looks good everywhere.
You can remove it any time with Remove logo.