Services
Add the services you sell on their own, like visas, flights, hotels and insurance, so the AI agent can answer with prices and required documents.
Not every customer wants a full package. Some just need a Dubai visa, a flight ticket or a hotel in Makkah. Services is where you describe these, and the AI agent answers from them with price, documents and processing time.
Open ServicesService categories
| Category | Examples |
|---|---|
| Visas | Dubai tourist visa, Schengen, Turkey |
| Flights | Domestic and international tickets |
| Hotels | Hotel-only bookings |
| Travel insurance | Travel medical insurance |
| Transfers | Airport pick-up, intercity transfers |
| Tours & trips | Day trips, city tours |
| Car rental | With or without a driver |
| Other services | Anything else |
Adding a service
Click New service. It's created as Stopped so the agent doesn't offer it half-filled, and the editor opens.
Basics
- Service name (Arabic): required, e.g. "تأشيرة دبي السياحية".
- Service name (English): optional.
- Category: from the table above.
- Description: what the customer needs to know, e.g. "Valid 30 days, single entry."
Pricing
Choose a Pricing type:
| Type | Use it when |
|---|---|
| Fixed price | There's one clear price, like a visa fee |
| Starting from | The price varies and you want to quote the lowest (like flights) |
| On request | The price is quoted per customer, so the agent doesn't give a number |
Then enter the Price, the Cost (internal only; the expected margin is calculated for you), and pick the Currency and Unit: Per person, Per booking, Per night, Per day.
Processing time & documents
- Processing time in days, e.g. 5 days for a visa. Zero means same day.
- Required documents, one per line:
- Passport valid for at least 6 months
- Photo with white background
- Bank statement for the last 3 months
The agent tells customers about these documents and timing when they ask.
AI instructions
Private notes on how to present the service. For example: "Make clear that visa approval is up to the embassy and not guaranteed, and offer insurance with every visa."
Save and activate
Click Save, then Activate. The service becomes Active and the agent starts offering it.
Won't activate?
An active service needs a price, unless the pricing type is On request.
Turning services on and off
- From the list: each service has a Turn the service on or off switch.
- From the editor: Activate / Stop / Archive / Delete.
| Status | Does the agent offer it? |
|---|---|
| Active | Yes |
| Stopped | No |
| Archived | No; you can activate it again anytime |
Deleting is permanent.
Tips
- Visas are the service to get right. Customers ask about them constantly, and clear documents and timing save your team a lot of calls.
- If the price changes daily (like flights), use Starting from or On request, and say in the instructions that the final price is confirmed by a staff member.
- Keep the cost up to date. It shows you your margin, and customers and the agent never see it.