Catalog
Your packages, services and FAQs are everything the AI agent knows about your agency. If it isn't here, the agent won't sell it.
The AI agent never makes up prices, dates, hotels or policies. Every fact it tells a customer comes from your catalog, looked up during the conversation. That's why a well-kept catalog is the single most important thing for the agent to sell well.
What's in the catalog
Packages
Your ready-made trips: Umrah, Hajj, outbound, domestic, honeymoon... with prices, dates and hotels.
Services
Stand-alone services: visas, flights, hotels, insurance, transfers... with prices and documents.
FAQs
Your official answers on payment, cancellation, documents and anything general.
How the agent uses it
| The customer asks about | The agent looks in | What it sees |
|---|---|---|
| A trip or destination ("Do you have Turkey in August?") | Active packages | Name, destinations, summary, departure city, "From" price, upcoming open departures |
| Details of one package | That package | Prices by room and traveller type, departures and seats, hotels, itinerary, includes/excludes, terms, and your instructions |
| A visa, ticket or hotel on its own | Active services | Price and pricing type, processing time, required documents, and your instructions |
| Payment, cancellation, documents, anything general | Active FAQs and your agency info | The answer you wrote, rephrased in the customer's dialect |
If the answer isn't there, the agent tells the customer a consultant will confirm, or hands the chat to your team.
Drafts and stopped items are invisible
The agent only sees packages and services with the status Active, and FAQs that are Active. Drafts, stopped and archived items don't exist as far as it's concerned.
What customers never see
- Cost and margin on packages and services: internal only, hidden from customers and from the AI agent.
- Instructions for the AI agent on each package and service: the agent reads them to know how to sell, but never repeats them to the customer.
Checklist before you switch the agent on
- Every package you sell right now is added, Active, and has at least one adult price.
- Upcoming departures are added, with the right number of Seats left.
- Stand-alone services (visas, flights...) are added with prices and documents.
- Payment, cancellation and documents questions are answered in FAQs.
- You've tried the agent yourself with your customers' real questions in Test your agent.
Keep it current
When a package sells out or is cancelled, stop it or change the departure status right away. The agent reads the catalog on every message, so changes reach it instantly.
Who can edit the catalog
Owners and managers. Lead moderators don't see the catalog pages.
Catalog and your public page
Active packages can also appear on your public page using the On public page switch inside each package. The Starter plan shows up to 10 packages on the page.