Packages
How to add a complete travel package with prices, departures, hotels and images, and activate it so the AI agent starts selling it.
A package is a ready-made trip you sell: Ramadan Umrah, a week in Turkey, a Maldives honeymoon. The more detail a package has, the better the AI agent can answer customers without handing them over to you.
Open PackagesThe package list
Each package shows as a card with its image, name and status, number of nights, next departure, "From" price, and a Featured label if it's featured. Search by name, destination or code, or filter by package type.
Adding a package step by step
Click New package. It's created as a Draft and the editor opens. On desktop the package sections are listed on the side so you can jump between them, and the save bar at the bottom tells you when you have Unsaved changes.
Basics
- Package name (Arabic): required. Write it the way customers search: "عمرة رمضان 10 ليالي" beats "Package 3".
- Package name (English): optional, shown on the English version of your public page.
- Package type: Umrah, Hajj, Outbound tourism, Domestic, Honeymoon, Cruise, Custom trip.
- Package code: an internal code for search (optional).
- Short summary: one or two lines the agent uses to introduce the package.
- Description in Arabic (and English if you like).
- Destinations: type each one and press Enter. For example: Makkah, Madinah.
- Departing from: the departure city, e.g. Cairo.
- Nights, plus Valid from and Valid until if the package has a season.
- Currency.
- Featured package: the agent recommends it first, and it shows at the top of the list.
Includes / excludes
Pick from ready-made items (Flights, Hotel stay, Transfers, Visa, Breakfast, Ziyarat visits, Haramain train, Travel insurance...), or type your own and press Enter. Same for Package excludes (e.g. Tips, Personal expenses).
Hotels
Click Add hotel for each city: City, Hotel name, Rating (stars), Nights, Meals (Room only, Breakfast, Half board, Full board, All inclusive), and Distance / note like "300 m from the Haram".
Itinerary
Click Add day for each day: Day title and Details. Reorder days with Move up and Move down.
Prices
Each price row has:
| Column | Options |
|---|---|
| Room type | Single, Double, Triple, Quad, Per person |
| Traveller | Adult, Child, Infant |
| Selling price | What the customer pays |
| Cost | Internal only; the margin is calculated for you |
Fastest way: click Add common prices to get Double, Triple and Quad for adults plus Child and Infant per person. Fill in the prices and delete what you don't need.
The "From" price customers see is calculated automatically: the lowest adult price in the table.
Departures
Click Add departure for each trip: Departure date, Return date, Total seats, Seats left, and status (Open, Full, Closed).
Images
Click Upload images: JPG, PNG or WebP, up to 5 MB each, up to 20 images. The first image is the cover shown in the list and to customers; change it with Set as cover on any image.
AI instructions & terms
- Instructions for the AI agent: never shown to customers. Tell the agent what to highlight, e.g. "Highlight how close the hotel is to the Haram, offer quad rooms to families, never promise discounts without a staff member."
- Terms & conditions: booking, cancellation and payment terms, e.g. "50% deposit on booking, balance two weeks before departure."
Save and activate
Click Save first, then Activate at the top. The package becomes Active and the agent starts offering it right away.
Why won't it activate?
To activate a package it needs an Arabic name and at least one saved adult price. If you added prices and it still refuses, make sure you clicked Save before Activate.
Departures and seats
The agent only offers upcoming departures with the status Open, along with the seats left. Seats left doesn't go down on its own when you book, so update it yourself after each booking, and switch the departure to Full when it sells out so the agent stops offering it.
Package statuses
| Status | Meaning | Does the agent offer it? |
|---|---|---|
| Draft | Still being prepared | No |
| Active | Ready to sell | Yes |
| Stopped | Paused (sold out, or you're updating prices) | No |
| Archived | Done for now, but kept | No |
At the top of the editor:
- Activate / Stop: turn the package on or off.
- Archive: the agent stops offering it; you can restore and activate it anytime.
- Duplicate: creates a Draft copy with all details, prices and departures. Perfect for a package that repeats every season.
- Delete: permanently removes the package with its prices, departures and images. If in doubt, archive instead.
On public page
The On public page switch at the top of the editor decides whether the package shows on your agency's public page. It only shows while it's Active, and featured packages come first. The Starter plan shows up to 10 packages.
Tips so the agent sells better
- List every destination, in Arabic the way customers write it. The agent searches the name, destinations, summary and departure city.
- Make the summary sell: "10 nights, 5-star hotel facing the Haram, direct flights" beats "Special package".
- Don't leave hotels and itinerary empty. They're what customers ask about most.
- Use the AI instructions for what isn't written elsewhere: who the package suits, and what to say when a customer says "too expensive".
- Feature only one or two packages, so the recommendation means something.