Public chat link
A ready-made chat page with your AI agent. Share it in bios and ads, or put it on your website, with no technical setup.
The public chat link is the fastest way to let customers talk to your AI agent: a chat page with your agency's name and logo that works on phones and computers. It's available on all plans.
Turn on the chat
Switch on Public chat link
It's on by default. If the switch is off, turn it on.
Copy the Chat link
Use the copy button next to the link, or Open page to see it the way customers do.
The link looks like this:
https://flyby.world/en/chat/<your-agency-id>Arabic or English?
The link uses the language of the dashboard you have open. Want the Arabic version? Change /en/ to /ar/ in the link.
What customers see
- Your agency name and logo, plus your AI agent's name with "Online now".
- The greeting from your AI agent settings (or a default one), and three quick suggestions they can tap.
- A Call button that dials your WhatsApp number (or your phone number if there's no WhatsApp).
- A New conversation button to start over.
- Replies from your team are marked "Agency team" so customers know a person is answering.
- "Powered by Flyby" at the bottom, which disappears on the Pro plan.
The conversation is saved on the customer's device, so if they close the page and come back, it's still there.
Where to share it
- Your Instagram, TikTok and Facebook bios.
- Paid ads, as the destination of a "Send message" button.
- A QR code in your office or on brochures.
- Your WhatsApp away message or email signature.
Your public page already has it
If your public page is live, its Chat with us buttons open this same chat. No need to share two links.
Put it on your website
Below the link you'll find Embed on your website with one line of code, with your agency ID already filled in. Copy it from there exactly. It looks like this:
<script src="https://flyby.world/embed.js?agency=YOUR_AGENCY_ID&lang=en" async></script>This line adds a floating chat bubble in your chat colour to the corner of every page of your website (bottom-right in English, bottom-left in Arabic). When a visitor clicks it, your AI agent's chat opens in a panel, or full screen on phones.
Copy the line
Click the copy icon above the code in Embed on your website.
Paste it once into your site
Put it just before </body>, or wherever your site lets you add code to every page. On WordPress use a plugin like Insert Headers and Footers or your theme's footer code box; on Wix or Shopify use the site's Custom code settings.
Open your site and test
You'll see the bubble in the corner. Click it and send a message.
- Want the chat in Arabic? Change
lang=entolang=arin the line. - The chat only loads when a visitor opens it, so your site stays fast.
- Visitors close it with Escape or the X in the chat header.
- After a few seconds, a small "Planning a trip? Ask us 👋" message appears next to the bubble, once per visit.
- If you turn the public chat off, the bubble disappears from your site by itself.
No one to edit the website?
Instead of the code, add a normal button ("Chat with us") that links to your chat link. Same chat, no code.
Chat colour
Under Chat color, pick one of the preset colours or type a HEX code (like #0b5e6b) and click Save.
The colour is used for the chat header, the customer's message bubbles and the buttons, and it's also the main colour of your public page.
Test it yourself
- Open your chat link in a private (Incognito) window or on another phone.
- Ask a real question, like "How much is Umrah in Shaaban?".
- Open Conversations: you'll see the new conversation and the AI agent's reply.
- Reply from the inbox and watch your reply arrive in the chat.
Tests count
Any public-chat conversation the AI replies in counts toward your monthly AI conversations, even when it's you testing, and it shows in the inbox like a real customer. If you only want to check the agent's answers, use Test the agent.
Turning the chat off
When you switch it off, the chat link stops opening, the chat bubble disappears from your website, and the Chat with us buttons disappear from your public page (the WhatsApp button stays if you have a number). Past conversations stay in your inbox.