Payments
Record money received from or refunded to customers, and each booking's balance updates itself.
Every time a customer pays an instalment or gets money back, record it here. A payment linked to a booking updates that booking's paid amount, balance and payment status automatically.
Payments are available to owners and managers on the Growth and Pro plans.
Record a payment
You can record a payment from two places:
- From the booking page: in the Customer payments card, click Record payment. It's linked to that booking automatically.
- From Finance → Payments: click Record payment and pick the booking in the Booking field (or leave it as No booking).
Choose the type
Payment if you received money from the customer, or Refund if you gave money back.
Enter the amount
It must be greater than zero. If the payment is linked to a booking, it's recorded in the booking's currency.
Pick the payment method and date
Optionally add a Reference (transfer or receipt number) and Notes.
Save
Click Save payment (or Save refund).
Payment methods
Cash · Bank transfer · Card · InstaPay · Vodafone Cash · Fawry · Cheque · Other
Flyby doesn't collect money from your customers
Payments here are a record of money you received your own way. Flyby never collects payments from your customers or takes a cut.
How the balance is worked out
Balance due = booking total − (paid − refunded).
- Above zero: the booking is Partially paid or Unpaid.
- Zero: Paid and Fully settled.
- If the customer paid more than the total: Overpaid (to refund). Record a Refund for the difference to settle it.
The Payments page
Finance → Payments lists every transaction in the period you choose, with:
- Total received, Total refunds and Net collected.
- A breakdown By payment method.
You can filter by method or type (payments / refunds) and search by reference, booking or customer.
Open PaymentsFixing a wrong payment
Payments can't be edited. If you recorded something wrong, delete it and record it again. The linked booking's balance is recalculated automatically.